What day can I arrive?

You can arrive on any day that suits you. If you are arriving outside office hours, we can arrange for comprehensive self-check-in details to be sent to you. We prefer it if you can arrive on a day that our office is open (see opening hours below) as we can then show you into the property personally. However, we realise that this isn’t always possible, and we can leave keys and instructions for late arrivals.


What time is check in?

You can arrive to collect keys and drop luggage from 10am until 5pm. However the particular apartment that you book may not be ready until the afternoon of your arrival (1-2pm) if it was occupied the night before. Please ensure you confirm your expected arrival time with us so we can get your property ready beforehand. We prefer that you come to our offices as a check-in form needs to be signed, we can also give you maps and more information as needed.


What time is check out?

Check out time is by 10am on the day of your departure, unless otherwise agreed. If you are leaving early on the day of departure, we are happy for you to drop keys into our drop box (underneath the key safes) at our Victoria Street office. Please note that late check-outs may incur additional charges. Prior to checking out of a property you will be sent information regarding the return of keys etc. at least two days beforehand.


How do I check in?

If you are checking into the property during office hours, please come to our office on Victoria Street. If you are arriving outside of office hours we can forward you comprehensive information about the property, key collection and directions.


Can you supply welcome packs?

We are happy to do this as long as we have enough notice. Please contact our office to arrange and to get a price.


Who can I contact in an emergency?

During office hours you are able to contact our staff in the office via telephone and e-mail. Outside of office hours you are able to contact a member of our staff on the emergency line – 07919 614559. Please note that this is not a 24 hour facility and should not be used for general enquires. Call-out charges may apply. Add +44 and omit the zero for UK numbers if calling from overseas.


How do I get to Windsor?

Use our postcode SL4 1EH to get to Windsor using a Sat Nav.
There is a Google Map link here


How do I get to the apartment?

If you are checking into the property during office hours, we can take you to the property from our office. There are map links for all of the properties on our website. You will be provided with comprehensive information on how to find the property if you are checking in by yourself.


What are your office opening hours?

Please view our office hours by clicking here. In the event of an emergency outside of office hours you can contact a member of staff on the emergency line – 07919 614 559.


What is the cancellation policy?

Four weeks notice is required to avoid charge. Please put your cancellation in writing (email is best). Alternatively you can call us during office hours. In either case we will confirm the cancellation and any costs involved. For further information please see our terms and conditions.


Do I need to pay a deposit?

On booking, a non-refundable reservation deposit of £200 will be required to reserve accommodation for bookings that start more than two weeks in advance. For bookings where the arrival date is less than two weeks away, full payment will be required for at least the first four weeks. Bookings will be confirmed once the holding deposit or full payment is received. The holding deposit will be deducted from the final rental balance; the balance must be paid two weeks before arrival.


Should I leave early, what is your refund policy?

Rent cannot be refunded once paid, unless we are able to re-let the property, in which case you will be reimbursed for the number of nights re-booked less a £200 administration charge. We will always endeavour to re-let a cancelled period so that we can offer you a refund.


Can I extend my stay?

You are able to extend your stay as long as we have not taken another booking. If you would like the option to extend please let us know when you book. We will then ask you nearer the time of your plans to extend, but we reserve the right to take other bookings if we cannot reach you or do not hear from you. Please keep in touch when staying for a longer period so that we are aware of your plans.


Can I have the property cleaned?

We offer the option of having a weekly service in the property, this is charged depending upon the size of the property. For more information please contact us.


What happens if I lose my keys?

If keys and parking permits, remotes or access cards are lost there will be a charge to you for replacements. Please note there may be an additional administration charge.


What if I break something?

If something in the property is broken during your stay you should notify us as soon as possible. We ask that you replace the broken item with a similar substitute, alternatively we can organize a replacement and charge you the amount.


What if I have a guest to stay?

If you are planning to have a guest stay with you, you need to notify us for health and safety reasons. If you require extra bedding and towels we can supply these, however in some cases a charge may apply.


Accommodation Windsor Limited
Answers to the most common questions are right here for you.
Can’t find the answer? Contact us on +44 (0)1753 833747 or e-mail us: stay@accwindsor.co.uk


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