Check out procedure – existing guests
We hope that you have enjoyed your stay with us, here are a few reminders of what to do when leaving the property that you have stayed in:
Keys – On the day of your departure please return all keys, parking remotes and any permits to our offices at Prince Leopold House, 71-73 Victoria Street, Windsor by 10am. Regrettably, if any keys have been lost or are not returned, we will charge for the re-cutting of a new set and changing the locks at the property. Please make sure heating is off and all windows and doors are securely locked and fastened, turn off all lights, TV’s, appliances (NOT FREEZERS!).
Cleaning – If you have booked an end of stay clean then please just lock the door and return the keys and we will do the rest. If not then please leave the property it in a similar condition to how it was found. Please wash up, wipe over surfaces, hoover carpets, clean bathrooms and the kitchen. If you would like us to do this for you, please book an end-of-stay clean giving at least 1 week’s notice. Please ask for the cost of this when booking. We reserve the right to make a charge from your deposit or the credit or debit card supplied at the time of your booking for cleaning a property if it has not been left in a similar condition to how it was let.
Trash / Rubbish – Kindly dispose of all trash before vacating the property. Please ensure that you remove and dispose of all food from the fridge / freezer and cupboards. (It is acceptable to leave unopened and non-perishable products for future guests like salt, cooking oil, dried herbs etc..)
Damages, Breakages and Lost items – we would kindly request that you notify us of any items that have been lost or damaged so that we can replace them.
Laundry – Please make sure that you leave all items of bed linen and towels at the property when you leave. We will arrange to launder these items. Please leave used towels on the bathroom floor and unused towels folded on the bed. Our housekeepers will do the laundry of all linens and towels and this is included in your booking price.
Oven – Please leave it in the same condition to which you found it. Additional charges may be incurred if the oven is left in a really bad state. To avoid this please wipe up spillages as they happen to limit cleaning.
Fridge / Freezer – On vacating the property please DO NOT turn off fridges / freezers. Please remove all food items and wipe over.
Appliances / Televisions / Internet Modems – If you have altered any appliances/televisions/modems please reconfigure them to how they were found on arrival.
Redirection of mail – Please arrange for the re-direction of your mail prior to date of vacating. We are unable to forward mail on your behalf.
Thank you for booking with us – we hope to see you again!
